You can cancel your order 24 hours after it has been placed. but unfortunately, I do not process any refunds for cancellations after I start working on your portrait. However, I can offer unlimited product revisions until you are satisfied with your illustration. Kindly send me an email to firstname.lastname@example.org, give all the details needed and I will be happy to assist you.
For damaged products upon arrival
For any damaged products upon receipt that are completely not the customer's fault (manufacturing faults, shipment faults, etc), please send me an email to email@example.com with a photo of an item that you received so that I can immediately assist you and sort this out as soon as possible.
How do I organize a revision or new product to be sent to me?
Simply email firstname.lastname@example.org and give me all the details you need!